Privacy · Vitriva CRM
Data deletion instructions
This page explains how business customers can disconnect Facebook and Instagram accounts and request deletion of data processed through the Vitriva integration.
Last updated: 16 July 2026
Which data do these instructions cover?
These instructions cover data connected to Vitriva CRM by a business customer after explicit authorisation through its own Facebook Pages or professional Instagram accounts. This may include account identifiers, messages, comments, leads and related CRM assignments.
Disconnect an account and request deletion
Disconnect the Meta account
Open Channels or Integrations in Vitriva CRM and disconnect the Facebook or Instagram account concerned. No further data will be retrieved through that connection.
Submit a deletion request
Send your request through the contact form or by email to info@buyd.de. Include the business concerned, the connected account and a contact person for verification.
Verify and process the request
We verify that the requester is authorised and confirm which integration-related data can be deleted. Statutory retention obligations remain unaffected.
What companies can control
- Manage connected Facebook and Instagram accounts
- Control user roles and access
- Disconnect integrations at any time
- Export existing data
- Request deletion of integration-related data
Submit a deletion request
Use our contact form or email info@buyd.de. We never need passwords, access tokens or other login credentials.
info@buyd.de